Active damage to your home? Here's what to do right now.
If your home has an active leak, structural concern, or emergency damage situation, this page is for you. Follow these steps and reach out to us immediately.
Take these steps right now.
In order. As safely as possible.
Emergency Home Damage Response | Roof Roof Direct
Get all people and pets out of any area that feels structurally unsafe, has active water, smoke, or fire risk. If there is any question about structural safety, leave the building and call 911 first. Your home can be repaired. People cannot be replaced.
Stop the source if it is safe to do so
Active leak from a pipe: shut off the main water supply. Electrical concern near water: turn off power to affected areas at the breaker if safe to do so. Do not enter standing water if electricity may be active.
Document before you touch anything
Before any cleanup, before any temporary repairs, take photos and video of everything. Every affected room, every damaged area, every item. Date and timestamp your documentation. This becomes your evidence for your insurance claim.
Make temporary repairs to prevent further damage
Tarps over roof damage. Towels and buckets for active leaks. Boarding broken windows. These temporary measures are acceptable, and often reimbursable. Document them as you make them and keep all receipts.
Call Roof Roof Direct
Once immediate safety is handled and documentation is underway, reach out to us. We'll help you understand what comes next, who to call, and how to protect yourself throughout the process.
What not to do after emergency home damage.
These mistakes can complicate your insurance claim and your recovery.
Do not sign any contractor agreement at the door, especially from contractors who show up unsolicited after a storm. Take their information and call us first.
Do not throw away damaged materials before your insurance company or a professional assesses them. Damaged items may be part of your claim.
Do not start major repairs before your insurance company has assessed the damage, unless it is an emergency temporary repair to prevent further loss.
Do not assume your neighbor's coverage applies to your situation. Policies vary significantly, even in the same neighborhood.
Do not wait to document. Conditions change, evidence disappears, and delayed documentation weakens claims. Document immediately.
Emergency home damage in Florida: what makes it different.
Florida homeowners face a unique emergency response environment. After major storm events, contractor demand surges across the state: response times slow, prices increase, and storm chasers flood into affected communities. Having a trusted resource to call before you make any contractor decision can protect you from costly mistakes made under pressure.
Florida's heat and humidity also mean that water damage, whether from storm surge, roof damage, or pipe failure, becomes a mold risk within 24 to 48 hours. Speed matters. But so does doing things in the right order. Roof Roof Direct helps you move fast without making the wrong moves.
Hurricane emergency supplies are available to Roof Roof membership holders during declared storm events, including tarps, dehumidifier packs, and sandbags. If you are in an active emergency and need immediate supply access, call us now.
Our assistance is provided at no cost to Roof Roof Members.
Active home emergency? Call us now. We're here.
(888) 876-6364
Our assistance is provided at no cost to Roof Roof Members.
Common emergency questions
Active home emergency? Call us now. We're here.
(888) 876-6364
Our assistance is provided at no cost to Roof Roof Members.